Contact Details

To contact Fancy-Dress-Direct.com, you can email to: sales@fancy-dress.com 

Alternatively you can telephone on 0871 898 6355

Orders by post to:

Fancy Dress Direct
163 Great Ducie Street,
Manchester,
M3 1FF

Delivery

If items are in stock all orders are sent via UK Next-Day Anytime and shipping charges are levied at the following rates. If items are not in stock we will notify you and give you an estimated time of arrival (E.T.A).   

Total Order Value	Delivery Cost
Orders from £0 to £10	£3.50
Orders from £10 to £50	£5.35
Orders from £51 to £100	£7.95
Orders from £101 to £200	£9.95
Orders from £201 to £501	£15.95
Orders over £501	£19.95

Delivery date will be advised when stock availability is confirmed.

Payment methods

• You can make a payment by debit or credit card, cheque, postal order or protec
• Please note: Do not send cash in the post.
• We offer secure card processing.
• Payment can be made over the telephone with a credit or debit card.
• Personal and company cheques and postal orders are acceptable and so are postal orders via our Pro-Forma invoice system.
• Orders will be dispatched for shipping when payment in full has been processed.
• Cheques and postal orders should be made payable to Costumes Direct.net.

All credit and debit card transactions are made directly with Protx, credit card details are not disclosed to us.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

The prices on the website are shown as VAT excluded. In the case of children's clothing, these are VAT exempt.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Returns Policy

To return a faulty product please email a member of staff at info@costumesdirect.net for return authorisation. Simply indicate the reason for your return, include your full contact information and order number if available with your return, and wrap the package securely.

Before sending the parcel back to us, please contact us for a Returns Authorisation Number. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so will result in delay of any refund. May we please ask you to additionally note:

IMPORTANT: PLEASE SEND RECORDED DELIVERY ONLY

If you are not happy with any product you have ordered and received from ourselves, then you may return them to us within 7 days by RECORDED DELIVERY (as described above) for either an exchange, credit note or refund. If you choose to exchange the unwanted item for an exchange totalling higher than your original, then you will be liable to pay the difference. Postage costs do not constitute as part of the credit note.

All non-faulty returned goods will only be accepted if in the same condition as they were sent out, i.e. in original packaging with all relevant materials enclosed. Any non-faulty returns that are not received in this way will be sent back to you at your cost or held pending contact. You will be emailed regarding this status.

No replacement items or credit notes can be dispatched until the returned items have been received by us.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found Here